DRESS HIRE AGREEMENT

This Dress Hire Agreement ("Agreement") is a legally binding contract between the hirer ("You," "Your") and Rent My Style Boutique ("We," "Us," "Our"). By hiring any garment from Rent My Style Boutique, You agree to comply with the Terms & Conditions outlined below.

1. PICKUP & RETURN LOCATIONS

• Pickup Address: 3 Ronald Grove, Keilor East, VIC 3033.

• Return Address: 22 Caroline Street, Aberfeldie, VIC 3040 (Drop Box—Pull Open Inside).

You must return the hired item(s) to the designated drop box within four (4) days unless otherwise agreed.

2. HIRE PERIOD & LATE FEES

• The maximum hire period for PICKUP orders is strictly four (4) days, unless an extension is formally approved in writing.

• The rental period You select is inclusive, meaning the start and end dates count as full days within the hire timeframe.

• For example, if You book a 4-day hire, the item may arrive on Friday, and You must drop it back on Monday—both Friday and Monday are counted as part of the 4-day hire period.

• The return must be completed by 8pm on the final day of hire to avoid late fees.

• If You fail to return the hired item(s) within the agreed timeframe, You will incur a $20 late fee per day until the item is returned.

• If the item is not returned within twenty (20) days, it will be deemed lost and You will be liable for 200% of the retail value of the item.

3. IDENTIFICATION REQUIREMENTS

To hire an item, You must provide:

• A government-issued ID (Driver’s License or Passport) showing Your name and address.

• A Driver’s License number and contact phone number for all online orders.

We reserve the right to decline any hire request if identification requirements are not met.

4. DAMAGE, LOSS & LIABILITY

• You are responsible for the hired item(s) during the rental period.

• If an item is damaged, stained, or torn, You are required to pay the full cost of repairs as determined by Us.

• If an item is deemed damaged beyond repair, You must pay the full recommended retail price (RRP) of the garment. The hire fee will not be deducted from this cost.

• Insurance Policy:

• A $25 optional insurance fee covers up to $250 in repairs or replacement up to the value of $250.

• If damage exceeds $250, the remaining repair or replacement cost must be covered by You.

• Insurance does not cover total loss—if a dress is lost, You remain liable for 200% of the RRP.

5. CLEANING POLICY

• Do not clean, iron, or alter garments—professional dry cleaning is included in the hire price.

• If an item is returned with unauthorized cleaning attempts, You may be liable for additional fees or damages.

6. INCORRECT OR FAULTY ITEMS

• If You receive the wrong item, You must notify Us immediately so We can arrange a replacement.

• If the item You receive has any damage, defects, or noticeable stains, You must inform Us within 24 hours of receiving it—and definitely before wearing the item.

• If You fail to report an issue within this timeframe, We may assume the damage occurred while the item was in Your possession, and You may be held responsible for repair or replacement costs.

• Even if You choose to wear the item, You should still report any faults immediately to ensure You are not wrongly charged for damage that was already present.

• Our garments are not brand new, and minor signs of wear may be visible. Refunds will not be given for minor imperfections that do not affect the garment's wearability.

• Items must be returned and assessed before a refund is approved. If a refund is granted, We will also reimburse any postage costs paid for the original hire.

7. CANCELLATION & REFUND POLICY

• No refunds are issued once an item is paid for, even if You change Your mind or do not wear the item.

• If a state lockdown occurs, a credit will be issued for the same item with no expiry date.

Store Credit Policy:

• Cancellation up to 48 hours before pickup: A credit note will be issued.

• Cancellation within 24 hours or on pickup day: No credit or refund will be granted.

8. RETURN PROCESS

• Return the item on or before the agreed date using the designated drop box.

• If You fail to return the dress correctly and it is stolen, You must pay the full replacement cost.

9. POSTAGE ORDERS & RETURNS

• If You have opted for a postal hire, the item must be returned via Express Post using the pre-paid return satchel provided.

• The return date is the date You must post the item back, and the parcel must be lodged over the counter at an Australia Post store or depot by 4pm on the agreed return date.

• If You fail to post the item on time, You will be liable for late fees as outlined in this agreement.

• Failure to return the item on time may impact other customers’ bookings. If Your delay prevents another hirer from receiving their order, You may be required to reimburse Us for the affected customer’s hire costs or any compensation provided.

• If You opt to post the item via an Australia Post street box, You do so at Your own risk. If the parcel is lost or unscanned, You may be held liable for the full replacement cost of the dress.

• If Your return date falls on a Sunday or public holiday, You may post the item on the next business day before 4pm, without incurring late fees.

10. TERMINATION & COLLECTION ACTIONS

• We reserve the right to terminate Your right to hire for any policy breach or any reason at Our discretion.

• If payments owed to Us are not received, We may refer the matter to debt collection agencies, including legal action.

LEGAL ACKNOWLEDGEMENT

• By hiring from Rent My Style Boutique, You acknowledge that this is a binding legal agreement.

• You confirm that You understand and accept all responsibilities outlined in this contract.

• By making payment, You agree to all terms stated.